eBop
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Solutions

Four collaboration models, one shared standard of rigour

Every solution follows the same method: understand, execute, control, improve. Compare them below.

Solutions

Specialised administrative management

A dedicated team absorbs a defined scope, without you losing control of the outcome.

Get my free process audit

What we do

  • Billing: Respiratory, Performance/nutrition, HMS. We can take on all or part of the cycle (health funds, mutual insurers, paying client)
  • Data entry and document control
  • Deadline tracking (renewals, follow-ups)
  • Regular reporting

Who does what

  • eBop

    Execution, quality control, scale-up

  • Client

    Business rule validation, arbitration

  • How we get started

    A process audit determines the exact scope before any start (see Method).

FAQ — Specialised administrative management

Frequently asked questions

Varies by scope; defined after the audit and transition plan.

No. Our teams work directly in your existing software (Must G5/Cloud©, Locaid©, Pulse Santé©, Aten Medical©, Aveho by Lomaco©, SanoPSad© by Orichard, among others, for the home healthcare sector): no migration is required to get started.

It's defined in writing before launch, with a precise list of tasks, responsibilities and checkpoints.

The dedicated team absorbs the surge thanks to capacity planned with you in advance.

Internal quality control applies before delivery, and you keep validation rights over sensitive business rules.

eBop is audited by a DPO in France every year (dipeeo.com). Our contracts, procedures and IT environment comply with applicable regulations.

Solutions

Customer relations

Teams trained in your sector to answer, qualify and coordinate without any break in continuity.

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What we do

  • Phone reception and call flow management
  • Request qualification on your own tools (Web Planning, AntsRoute...)
  • Patient/prescriber relations
  • 24/7 on-call standby

Who does what

  • eBop

    Reception, qualification, escalation per procedure

  • Client

    Business scripts, edge cases, arbitration

  • How we get started

    Gradual rollout: script training, a period of reinforced supervision, then supervised autonomy.

FAQ — Customer relations

Frequently asked questions

Yes, defined according to your continuity constraints and validated before launch. 24/7 on-call standby can be set up.

Dual high-speed internet links, professional telephony (3CX® or your own VoIP infrastructure) and 24/7 on-site technical maintenance limit the risk of any interruption.

Yes, business scripts validated with you, with differentiated handling for edge cases.

They are escalated following a defined procedure, to a designated contact on your side if needed.

Yes, with regular tracking of volumes, turnaround and call reasons, tailored to your internal indicators.

eBop is audited by a DPO in France every year (dipeeo.com). Our contracts, procedures and IT environment comply with applicable regulations.

Solutions

Quality & compliance

A documented, traced and reported control system to secure your critical processes over time.

Get my free process audit

What we do

  • Procedure documentation
  • Regular controls
  • Quality reporting
  • Continuous improvement plans

Who does what

  • eBop

    Running controls, alerts, reporting

  • Client

    Reference framework validation, corrective decisions

  • How we get started

    Mapping existing controls, then gradual integration into eBop's system with a dual-control period.

FAQ — Quality & compliance

Frequently asked questions

Our staff regularly receive PSDM training delivered by French accredited organisations.

Every procedure is written, versioned and accessible to relevant teams, with a last-updated date.

On a schedule defined with you, with reinforced controls during the initial dual-control period.

An alert is immediately raised, followed by a corrective action plan tracked and validated with you.

Yes, tracked indicators adapt to your internal requirements and your own audits.

eBop is audited by a DPO in France every year (dipeeo.com). Our contracts, procedures and IT environment comply with applicable regulations.

Solutions

Logistics support

PSAD, PSDM: administrative processes with low tolerance for error. eBop works on administrative, coordination and compliance processes. Coordinating field operations, making sure the right place at the right time: a daily challenge to meet, an essential optimisation.

Get my free process audit

What we do

  • Supplier management: delivery note control, goods-received notes, rate verification
  • Round scheduling and field team availability
  • Relations with prescribers and care partners

Who does what

  • eBop

    Managing and coordinating your tools

  • Client

    Oversight and definition of intervention scope

  • How we get started

    Mapping your existing PSAD/PSDM processes, then gradual integration into your current tools, with no migration.

FAQ — Logistics support

Frequently asked questions

No. eBop only works on administrative and coordination processes — never on clinical decisions or health data in the regulatory sense.

Our teams apply systematic checks before submission, which reduces rejections and speeds up payment from the health insurance fund and supplemental insurers.

Yes. We work directly inside your current tools (Must G5/Cloud©, Locaid©, Pulse Santé©, Aten Medical©, Aveho by Lomaco©, SanoPSad© by Orichard or equivalents) — no migration is needed to get started.

Access limited to authorised roles, full traceability of every action, and no clinical data ever leaves your existing systems.

eBop is audited by a DPO in France every year (dipeeo.com). Our contracts, procedures and IT environment comply with applicable regulations.