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Automation & AI for home healthcare providers

Automation prepares. Your teams decide.

Renewals to chase, billing rejections to rework, care plans to check, supplies to track: eBop automates the preparation of your repetitive administrative tasks. Every sensitive step stays validated by a human trained in your business.

Audit this processUse cases in pictures ↓
  • In your existing business software, no migration
  • Never a final decision without human validation
  • Indicators tracked for every automation
  • Teams who already handle your case files day to day

40 seconds to understand, with sound · illustrative examples, fictional data

80+

team members

10,000+

files processed every month

Since

2 014

GDPR

audited yearly by a DPO in France

Why now

More patients, lower rates, tighter controls

The sector must absorb more volume with less margin. Administrative work can no longer grow at the same pace as the number of patients.

€700M

in rate cuts absorbed by home healthcare providers over ten years.

Source : FEDEPSAD, press note, April 2025

+7% / +4.5%

Patient numbers grow 7% a year, revenue only 4.5% (2019 to 2023).

Source : FEDEPSAD, press note, April 2025

60 criteria

in the certification framework for medical equipment providers published by the HAS: that many pieces of evidence to produce.

Source : HAS, June 2024

Your daily reality

If you've already heard this at your organisation

« We find the expired prescription when it's time to bill. »

Renewals

« We could have caught this rejection before submitting it. »

Billing

« Payer responses pile up and rejections get older. »

Rejections and unpaid claims

« We're always behind on inventory. »

Stock inventory

« On audit day, we have to dig up proof file by file. »

Quality and certification

Use cases in pictures

Two automations, seen from the inside

The principle is always the same: the tool prepares, a case manager checks and validates, every action is logged.

01 · Renewals

No more expired prescriptions discovered at billing time

Every expiring prescription is flagged in advance. The reminder to the prescriber is already drafted, follow-up reminders are scheduled and logged.

What the automation does
60/30/15-day schedule, pre-drafted reminder letter, response tracking.
Who validates
A case manager validates every send. Only the prescriber writes the prescription.
What we measure
Number of expired prescriptions at month-end, unbillable care plans.

Illustrative example · fictional data

02 · Billing rejections

Rejections are sorted by reason, with a correction proposed

Payer responses are classified by reason, amount and age. For each rejection, the likely cause and a correction are prepared, ready to be checked.

What the automation does
Sorting responses, finding the cause in the file, proposing a correction, a prioritised queue.
Who validates
A billing case manager validates every resubmission before it's sent.
What we measure
Average reprocessing time, backlog of rejections over 90 days old.

Illustrative example · fictional data

And also

Two more processes we can make more reliable

Every automation is scoped to your business rules, your software and your volumes. None is delivered off the shelf.

Compliance and care plans

« The wrong plan billed, patients disengaging »

Compliance calculated over 28-day periods, the applicable plan proposed, a list of patients to follow up with.

Validated by: the biller for the plan, the field professional for the patientIndicator: plan discrepancies caught before billing

Supplies and batch recalls

« Forgotten shipments, a recall that takes days »

Supply renewal schedule, order proposal, list of patients affected by a batch.

Validated by: the logistics lead and the materiovigilance contactIndicator: shipping delays, time to produce a list

Our red lines

What we will never automate

In a business where a mistake costs an overpayment, a rejection or a prescriber's trust, the limit matters as much as the tool.

Never left to the machine

  • Writing, completing or correcting a prescription or a prior authorisation request.
  • Submitting an invoice without human validation.
  • Deciding to stop care or withdraw equipment.
  • Giving medical advice to a patient or adjusting a treatment.
  • Entering patient data into a consumer-grade AI tool.

Always guaranteed

  • A trained human validates everything sent to a patient, a prescriber or a payer.
  • Every action is logged: who, what, when.
  • Every anomaly is documented and escalated under a procedure agreed with you.
  • Data pseudonymised before any processing by an AI model.DPO sign-off pending
  • Health data hosted with an HDS-certified provider.DPO sign-off pending

Value chain

What eBop operates across each of these scopes

Our advice

Choosing the right first process to automate

  • 1
    A volume that recurs every weekA rare task doesn't pay back its own automation.
  • 2
    Rules you can actually write downIf two case managers handle it differently, clarify the rule first.
  • 3
    A mistake that's costlyRejections, overpayments, expired prescriptions: that's where automated control pays off.
  • 4
    An indicator you already trackWithout a baseline, you can't prove the gain afterwards.
  • 5
    An available business ownerA few hours of the right person beat a fifty-page spec.

Three mistakes we see often

  • Automating a broken process. That only speeds up the errors. Fix the process first.
  • Trying to do everything at once. One process, one pilot, one measurement. Only then expand.
  • Leaving the tool without an owner. An automation needs monitoring and upkeep, like a team.

Method

The same rigour, applied to this field

Understand, execute, control, improve: the model that structures every one of our engagements, here as everywhere else.

  1. 01

    Understand

    Process audit

    We observe the process as it is actually carried out, volumes and pain points included. Free, no commitment.

  2. 02

    Execute

    Pilot on one scope

    A first automation on a specific process, in your existing software, with human validation at every sensitive step.

  3. 03

    Control

    Measurement and control

    The indicators defined together are tracked from day one. Every anomaly is documented.

  4. 04

    Improve

    Progressive extension

    Once the gain is demonstrated, we extend to the next process, with the same safeguards.

FAQ

Frequently asked questions

No. It accelerates preparation and control. Responsibility and validation stay with trained teams, who get back time for complex files and for the relationship with your patients and prescribers.

No. We work inside your existing tools. The audit determines what can be automated with your software as it is.

Yes, in a supervised and documented way: reading documents, sorting, proposing corrections, drafting. Never to make a final decision without human oversight.

The one that comes up most often and whose mistakes cost you the most. In practice, that's often renewals or reworking rejections.

With indicators defined together before launch: volume processed, error rate, time saved, plus the business indicator for that process.

Every anomaly is documented and escalated under a procedure agreed with you, with a response time defined in advance. A manual fallback is always available.

It stays processed under your data processing agreement, with access limited to what's strictly necessary and full traceability of actions. No patient data is ever entered into a consumer-grade AI tool.

eBop is audited by a DPO in France every year (dipeeo.com). Our contracts, procedures and IT environment comply with applicable regulations.

Next step

Which process costs you the most time today?

Describe it in two lines. We'll get back to you with what's automatable, what isn't, and where to start. No patient data is needed.

Let's talk about it

A question about this scope? Write to us, an eBop contact will reply by email.

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