Making the model tangible
About eBop
eBop operates critical processes with the same standard as an in-house team.
Leadership
Emmanuel Adain, founder and CEO
A healthcare professional with an MBA from Université Paris-Dauphine, Emmanuel Adain founded eBop.
Rigour
Reliable, well-controlled processes
Dedication
Fully committed teams
Confidentiality
Responsible handling of sensitive data
“Committed teams, solutions that make sense.”
Emmanuel AdainFounder and CEO
MBA
Université Paris-Dauphine
Healthcare professional
Field experience
Entrepreneur
Founder of eBop
Our team
Experts committed to your success
Complementary backgrounds, one shared ambition: improving access to care through people, process and technology.
Elizabeth Chengalanee
Executive Director
Management degree (IAE Poitiers). After 10 years as a Manager at Accenture, she joined us to combine strategic vision with operational expertise in service of performance and quality.
Dereck Pondor
Head of Operations
After a successful career in industrial supply chain, he joined us 9 years ago to lead our clients' complex processes. His edge: hands-on expertise with your business software!
Benoît
Billing
A billing specialist, he secures every step, from case file control to coverage follow-up. His command of PSAD requirements makes invoices more reliable, reduces rejections and speeds up payments.
Bhavnee
Payers & Case Processing
A specialist in coverage pathways, she masters payer requirements and secures every step through to billing. Her rigor guarantees reliable, compliant, hassle-free processing.
Allégra
Customer Relations
A customer/patient relations specialist, her command of client relations ensures her teams respond clearly, information is passed on reliably, and every request is handled.
Gaëlle
Infusion & Nutrition
A specialist in infusion and nutrition activities, she handles installations, renewals and prescriptions. Her expertise secures case compliance and guarantees precise, smooth and responsive administrative handling.
Davissen
Scheduling
A scheduling specialist, he coordinates the teams that book appointments and optimize rounds to mobilize the right resources at the right time. His organizational skills support on-time visits and a well-managed patient experience.
Dooshan
Home Care (MAD)
A home care (MAD) specialist, he handles orders, returns, renewals and complex case files. His knowledge of PSAD pathways guarantees rigorous team follow-up, traceability and smooth administrative management for our clients.
Pascal
Head of Quality & Performance
He structures methods, tracks indicators and supports continuous improvement across teams. His expertise turns data into concrete actions that strengthen quality, productivity and customer satisfaction.
Steven
Head of IT
He secures environments and ensures business tools stay available. His expertise provides reliable access, responsive support and operational continuity, in line with security requirements.
Integrated model
Three sites, one chain of accountability
24/7 coverage across mainland France, the French Antilles, Réunion and Mayotte.
France
Commercial support & steering
Production site: Mauritius & Madagascar
Operational execution & Quality oversight
Specialised teams handling your case files day to day.
Join us