Job offer
Quality Supervisor
Ensure service quality, coach team members and drive continuous improvement.
MauritiusFull-timeCDIQuality Team
QualityOperationsHealthcare
High standards
For a better patient journey.
Mission
The Quality Supervisor monitors and controls operational quality, coaches teams and drives continuous process improvement to ensure a reliable service that meets healthcare industry standards.
Key responsibilities
- Supervise and control the quality of case files and interactions.
- Coach and train agents on best practices.
- Identify gaps and set up action plans.
- Track quality indicators and prepare reporting.
- Collaborate with operational teams to improve processes.
What we're looking for
- Experience in quality supervision, ideally in healthcare/PSAD.
- Excellent communication and leadership skills.
- Analytical mindset and problem-solving ability.
- Fluent French (English is a plus).
- Comfortable with IT tools and reporting.
Why join us?
Real impact
Contribute to quality service in the healthcare sector.
A stimulating environment
International, supportive teams.
Growth opportunities
Develop your skills in a fast-growing sector.
Together for better healthcare
At eBop, we believe committed teams make the difference in patients' care journey.